Normal operation: health/status metadata only (a heartbeat so someone can know the system is still working). Not images, video, audio, or a history of the day.

Possible fall: one confirmation image can go to a designated guardian or caregiver. A short incident clip can stay on the local computer.

Video is not retained during normal operation. A short encrypted rolling buffer (about 10–15 seconds) exists locally and is continuously overwritten. If a possible fall is detected, that short window can be preserved as an incident clip, along with a brief period after the event.

“Not retained” is the accurate phrase, not “never stored even for a moment.”

There is no remote camera access at all. Diagnostics carry health metadata only, such as the fact that a camera is offline. They say nothing about what is happening in the room.

Family cannot open a live camera whenever they want. That is a design boundary. Family or staff would be notified only for a possible emergency, typically via a confirmation image, never a live window into daily life.

Not without separate, explicit permission. Ordinary camera footage from a home or facility is not a training feed.

No. We do not hold a GDPR certification (GDPR is not a product certificate), a completed Swiss FADP audit, CE marking, or ISO certification.

We build around the Swiss FADP privacy-by-design principles: collect only for a stated purpose, collect as little as possible, restrict who can reach it, and keep it briefly. Formal legal validation will be published when it exists.

On a dedicated local AI computer on the premises, rather than inside each camera or in a video cloud. Cameras send video over ilonai's own closed network to that box.

The system does not depend on household or facility Wi-Fi. Cameras connect to the local AI box over a closed network of ilonai's own, wired wherever possible. Where a cable can't be run, a camera joins that same closed network wirelessly. Either way the cameras never touch your household Wi-Fi. A separate cellular link carries alerts and heartbeats only.

Approved standards-based network cameras, with no proprietary camera cloud behind them. We use wired (PoE) cameras wherever we can; where a cable isn't practical, a camera can join the same closed network wirelessly. We qualify specific models for how they reconnect, how they behave at night, and how good the image is. We do not promise that any third-party camera will work.

No. ilonai notices a possible fall and lets the people you choose know sooner. It does not stop the fall itself. ilonai does not claim to reduce falls or their consequences.

It works in our own testing, on recorded test material and on staged falls in the founder's home. Detection figures will come from staged and recorded tests, labelled as such. From the pilot itself we will publish false alerts, uptime, and staged detection in the live homes. Real falls are too rare for a rate; if one happens, we will report it as a case.

A safety system should report its own failures. ilonai tracks whether the cameras are alive and sending usable frames, whether the AI node is healthy, and whether a heartbeat has gone missing. If mains power stays out longer than a defined period, it sends a notification. We do not yet promise a specific UPS runtime.

None of that is inside the product boundary. The AI answers one narrow question: is there evidence of a possible fall or a person lying on the floor?

Not as a full commercial product yet. The home pilot started on 5 October 2026 in one home, with room for four more. After that we go commercial. There is no facility rollout yet.

Yes. The first pilot started on 5 October 2026 in one home, and there is room for four more. Join here if spots remain. We are not running facility pilots today. The pilot is a labelled trial, not a finished certified product. Joining includes accepting on-site marketing photos.

ilonai is founder-led, based in Zug. The home pilot is for households in Switzerland (or nearby). Switzerland is the intended first commercial market.

How pricing works: a one-time setup fee covers installation and configuration, and a monthly fee covers connectivity, monitoring of the system's health, updates and support. The equipment remains ilonai's property; if you stop, we remove it. Exact figures are confirmed when we talk. Get in touch.

We do not know, and we are not claiming insurer discounts or confirmation letters.

ilonai is not a medical device. Product-safety and radio conformity: in preparation. ISO 27001: not yet. We will list a licence or certification only after it is granted.

One or more guardians chosen by the person or their family: relatives, neighbours, or a home-care service that agrees to take part. Each guardian gets alerts on their phone.

The alert escalates. First a notification or SMS; if nobody confirms within about two minutes, a second notification; then a phone call (planned). With several guardians, the system keeps going until someone confirms they are handling it.

Only guardians, and only with their own personal PIN. Opening an image is always tied to a named person.

Yes, if the home-care service wants to. It can be added as a guardian and receive alerts like family members. Many families keep alerts within the family and simply tell their Spitex team the system is there. More: For home-care services.

No. For bathrooms and toilets we are testing a camera-free approach: a local smart light (no cloud) shows when the bathroom is in use. If the light stays on unusually long and the person isn't seen on any camera, guardians get a warning, a gentler notice than a fall alert, so they can check in. This feature is still being tested.

Two visits. First a site visit of about an hour: we look at the rooms, agree where cameras go and how to run them, and tell you how many are needed. The installation itself is a separate appointment and takes roughly four to eight hours, depending on the home.

We use wired cameras wherever we can, because they carry power and data in one cable. Where a cable isn't practical, a camera can join wirelessly instead. In both cases it is ilonai's own closed network, never your household Wi-Fi. We agree on all of it during the site visit, before anything is installed.

It stays ilonai's property, and we remove it.

It depends on the layout. A typical flat starts with the bedroom, hallway and living room; more rooms can be added.