• 🔒 Encrypted at rest — AES-256 encryption
• 🔒 Encrypted in transit — Only metadata transmitted
• 🔒 No cloud vulnerabilities — Video never goes to cloud
• 🔒 Access logging — Every view is logged and auditable
• 🔒 Physical security — Tamper-evident seals
• 🔒 Regular security audits — Annual third-party penetration testing

No, we cannot remotely access or view your cameras.

• ❌ No remote access by Ilonai staff
• ❌ No remote troubleshooting via video feeds
• ✅ System diagnostics send only metadata

Only authorized facility staff can ever view camera footage, and only during emergencies.

Only authorized facility staff, and only during confirmed emergencies.

Access Control:

1. Pre-authorized staff list (administrators designate who)
2. Two-factor authentication required
3. Emergency-only access (after fall alert triggered)
4. Complete audit trail of all access
5. Optional family notifications (but no video access)

Multiple notification channels ensure immediate alerts:

• 📱 SMS Alerts — Works even if internet is down
• 📱 Mobile App — Push notifications with details
• 💻 Desktop Dashboard — Visual and audio alerts
• 🔔 Nurse Call Integration — Optional, works with existing systems
• 📧 Email — For administrators and families

Escalation: If not acknowledged within 60 seconds, alert escalates to supervisor automatically.

Primary Detection:

• Forward, backward, and side falls
• Fainting/collapse and slipping

What Ilonai Does NOT Detect:

• Normal activities (sitting, lying down, bending)
• Staff movements or visitors

Current Performance (based on pilot data):

Comparison: Traditional pendants have 40-60% false alarm rates and 85-90% detection (when worn).

No, Ilonai does not rely on your facility's Wi-Fi.

• ✅ Built-in GSM module — Operates on cellular networks
• ✅ Dedicated data plan — Included in subscription
• ✅ Battery backup — Works during power outages (4-6 hours)

Optional: Wi-Fi integration available if preferred

• Small (1-4 cameras): 1-2 hours
• Medium (5-10 cameras): 3-4 hours
• Large (11-25 cameras): 6-8 hours (same day)
• Very Large (25+ cameras): 1-2 days

Includes camera mounting, setup, and 30-60 min staff training

Yes! We integrate with most common systems:

• ✅ Nurse Call Systems — Fall alerts appear on existing devices
• ✅ Electronic Health Records — Automatic incident logging
• ✅ Facility Management — Dashboard integration
• ✅ Access Control — Use existing staff badges

Custom integrations available upon request

Volume Discounts:

• 5-10 units: 10% off
• 11-25 units: 20% off
• 25+ units: Custom enterprise pricing

Flexible contract terms:

• Standard: 12-month minimum, cancel with 60 days notice after first year
• Month-to-Month: Available for pilots (119 CHF/unit), cancel anytime with 30 days notice
• Enterprise: 2-3 year contracts with up to 25% discount

Yes, you can cancel at any time (subject to minimum contract terms).

• ✅ Full deposit refund if equipment returned undamaged
• ⚠️ Partial refund if minor damage (repair cost deducted)
• ❌ No refund if equipment lost or destroyed

No early termination fees — we don't lock facilities into unhappy contracts

Potentially yes — and it may reduce your premiums.

Liability Insurance Discounts:

• Many insurers offer 5-15% premium reductions
• Requires proof of deployment and staff training
• We provide confirmation letters for insurers

Example: Facility with 50,000 CHF annual premium could save 5,000-7,500 CHF/year

Ilonai Provides:

• ✅ Software updates (automatic)
• ✅ Remote diagnostics
• ✅ Hardware replacement (included)
• ✅ On-site service (24-48 hours)

Facility Responsibilities:

• 🔋 Battery charging (every 4-6 weeks)
• 🧹 Camera cleaning (monthly wipe if dusty)
• 📝 New staff training

We monitor all equipment 24/7 remotely.

• We receive alert immediately if camera goes offline
• Defective hardware replaced within 24 hours (no cost)
• Other cameras continue monitoring (no coverage gap)

Comprehensive training included:

• 📹 Initial session: 30-60 minutes with core staff during installation
• 📹 Video modules: Available 24/7 via web portal
• 📄 Quick guides: Printed and digital reference materials
• 🎓 Refreshers: Quarterly webinars (optional)
• 👥 Train-the-trainer: Materials for onboarding new staff

Most staff become proficient in 15-30 minutes

Resident consent is required (or guardian consent if incapacitated).

If a resident refuses:

1. Educate about privacy protections
2. Offer alternative solutions (wearable pendant)
3. Document refusal for liability protection
4. Revisit periodically (residents may change their mind)

Best practice: Present as safety benefit, not surveillance. Most consent after understanding privacy protections.

What families CAN access (with consent):

• ✅ Fall alert notifications
• ✅ System status (online/offline)
• ✅ Response time logs
• ✅ Monthly safety reports

What families CANNOT access:

• ❌ Live camera feeds
• ❌ Recorded video footage
• ❌ Real-time location tracking

Pilot facility feedback (6 months, 50 residents):

Post-installation: "I forgot the cameras are there" • "It's reassuring, especially at night"

Yes, Ilonai is fully GDPR compliant by design.

• ✅ Lawfulness & Transparency: Clear consent process
• ✅ Purpose Limitation: Data used only for fall detection
• ✅ Data Minimization: Only fall videos retained
• ✅ Storage Limitation: Auto-delete after 7 days
• ✅ Security: Encryption and access controls
• ✅ Accountability: DPA and PIA templates provided

Current:

• ✅ GDPR Compliance (validated by external counsel)

In Progress:

• 🔄 ISO 13485 (Medical Device QMS) — expected Q2 2025
• 🔄 CE Marking (MDR) — application submitted
• 🔄 ISO/IEC 27001 (Information Security) — expected Q1 2025

*Certifications in progress for new product

Yes, with appropriate camera placement.

• ✅ Private and shared resident rooms
• ✅ Bathrooms (privacy-conscious placement)
• ✅ Common areas (dining, lounges, hallways)
• ✅ Memory care units
• ⚠️ Very dark rooms (infrared cameras available)
• ⚠️ Outdoor areas (weather-resistant cameras available)

Free site assessment to determine optimal placement

• 🔋 Edge unit: 4-6 hours battery backup
• 🔋 Cameras: 4-6 weeks on rechargeable batteries
• 📡 GSM module: Works independently of facility internet
• ⚠️ Low battery alerts: Notifications sent before power runs out

Extended battery packs (12-24 hours) available for facilities with frequent outages

1. Request a demo: Contact us for initial call
2. Site assessment: Free facility visit and customized proposal
3. Pilot program (optional): Test in 2-4 rooms for 30 days
4. Full deployment: Installation, training, ongoing support

Timeline: Most facilities go from contact to deployment in 4-8 weeks

Yes! We strongly recommend starting with a 30-day pilot.

Pilot includes:

• Install in 2-4 high-risk rooms
• Full system functionality
• Weekly check-ins and dedicated support
• 50% discount on monthly subscription
• Reduced installation fee (150 CHF)

80%+ of pilots convert to full deployments — the system proves itself in real conditions

Current service:

• ✅ Switzerland: Full coverage, on-site support

Expanding 2025-2026:

• 📅 Germany, Austria (Q2 2025)
• 📅 France, Netherlands, Nordics (2026)
• 📅 United Kingdom (2026)